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Escalation from chatbots to humans in Intelichat
There many situations when, even that lot of efforts are spent to have chatBOTs properly trained, not all of the client’s needs are fulfilled by automated chat
Effective Chatbots Should Meet Knowledge Management and Knowledge Centered
This article may seem odd for this publication, once it is not restricted to discuss only chatbots...
An NLU review with the help of a Hollywood movie
First of all, let me tell you that I really like sci-fi movies, and obviously I’m interested in AI, NLU and chatbots...